What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
Please allow 24-72 hours production time for your order to ship out, average shipping times are 14-28 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee if the product is defective or damaged. For all other returns we give you 30 days to send it back to us for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened or unused, with tags, and in its original packaging. You must ship it back at your own expense, once we have received the product we will inspect the device and if eligible we will refund the full amount of your original purchase.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
What Happens if my return is not accepted?
If you return an item and it is determined to not be eligible for a refund you have two options. You may send a return label to us so that we may ship the item back to you at your cost. Or if you do not require the item to be shipped back after 7 business days your item will be disposed of here at our warehouse.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 14-28 business days. Longer times if shipped from other than the US.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks